Travel alert
Before your trip, check the the latest government advice for any travel alerts for your destination.

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Travel Insurance Plans

Our range of plans means you can choose the level of cover you need to suit the trip you're taking.

International Travel Insurance

From a week in Bali to a month in Europe, we can offer cover for all types of overseas adventures

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Domestic Plans

Cover for a weekend up the coast, a campervan trip across the country, or somewhere in between

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Annual Multi Trip Plan

Save time and money with our Annual Multi Trip plan for domestic and/or international trips of up to 45 days per trip

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Cover that takes you across the seasˆ

Coronavirus

Cover for some coronavirus-related events is available on all our international plans and our Australian Travel Plan.

Existing Medical Conditions

We can provide automatic cover for more than 40 existing medical conditions, provided all the criteria for that condition are met.

Luggage & Personal Effects

We offer cover for accidental damage, theft or permanent loss of your luggage and personal effects.

Cancellation Costs

You can choose to be covered for trip cancellation up to a limit that best suits your plans.

^ Coverage is subject to the terms, conditions, limitations and exclusions for each policy, as contained in the Product Disclosure Statement.

Frequently asked questions

We can all do with some extra navigational help from time to time – here’s answers to some of our traveller’s frequently asked questions. Can’t find what you’re looking for? Read the PDS or contact us.

Can nib cover my existing medical condition?
Yes, we can offer automatic cover for more than 40 existing medical conditions, provided that you satisfy the criteria for that condition. If your condition is not automatically covered, you can apply for cover before or at the time you buy your policy. In many cases, we expect we'll be able to offer you cover for your existing medical condition for an additional premium.
Can I purchase a policy if I'm already travelling overseas?
Yes, you can purchase a policy after leaving your home in Australia, however there is a 72-hour waiting period for all policies purchased while travelling. If you purchase while you're travelling, you must purchase cover up to the date you will return to your home in Australia – we can't cover you for the middle of a trip.
How do I make a claim?
Need to make a claim? To submit a claim online simply follow the below instructions:
  • Make a new claim by logging in to your existing account or create an account
  • Tell us what happened and the expenses you're claiming.
  • Check your email for relevant supporting documents to upload.
  • Submit your claim and our team will be in contact.
What supporting information do I need to get for an overseas medical claim?
We may request evidence supporting your claim such as clinical notes or a written medical report or summary from your treating doctor or dentist overseas which clearly explains the medical condition, the diagnosis provided, medical tests requested, and treatment given. We may also require a medical certificate from your local GP, specialist or dentist. Try to obtain as much documentation as possible at the time of the event, as it can be difficult to obtain some documents once you return to Australia.
What should I do if my flight is delayed or cancelled?
As a nib customer the first thing to be aware of is that a travel delay must be at least six hours to meet the criteria for all nib policies. If you know you’ll be stuck at the airport for more than six hours you should contact the airline carrier or tour operator in the first instance to seek a refund, credit, or some form of financial compensation or arrangement specific to your needs. For more information on coverage, and other relevant information check out our article - What should I do if my flight is delayed or cancelled?


For more answers to your questions related to your travel insurance check out our comprehensive FAQ page.

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We believe you should be rewarded for looking after your health. That’s why nib is here to support you with health cover that’s as flexible and adventurous as you are.

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The Vacay Podcast

nib has teamed up with The Vacay Podcast to share expert tips to help you travel well. Press play to explore hidden gems and bustling metropolises, and get ready to curate your own extraordinary adventures. Listen on Spotify, Apple Podcasts or Omny.fm

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Travel well with The Check Up

Travel and wellness tips that go the extra distance, thanks to expert advice and first-hand experiences to keep you travelling safely.

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Help when you need it

If you need help, our Emergency Assistance, Claims and Customer Service teams are here to lend you a hand.

There are options available if you’re unable to use your policy due to travel bans.

Contact us

Whether you need help purchasing or managing your policy, or have a general enquiry, our friendly team can assist.

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Emergency Assistance 24/7

Our Emergency Assistance service operates 24/7. The team consists of experienced case managers and registered medical professionals to help you round the clock.

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Travel Alerts

View the latest travel alerts with information on what to do if you're affected.

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Claims

If the unexpected happens and you need to make a claim, our easy claims process means you can do it online anywhere, anytime. And we'll work to assess it as quickly as possible.

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