Customer Information

Customer Information for Travel Insurance Saver policy holders who purchased nib Travel insurance prior to 2nd December 2024. 

This page provides access to Product Disclosure Statements (PDS & Target Market Determination (TMD) documents, managing existing policies, claiming and Emergency Assistance.

Managing your policy

If you have an existing policy you can access it online or contact us.

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Making a Claim

If you need to make a travel insurance claim we’re here to help. Access online claims or contact us.

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Emergency Assistance

If you find yourself in an emergency while on your travels, the nib Emergency Assistance team is here to help. The team can provide guidance and assist you with medical and non-medical related enquiries.

Learn more

Product Disclosure Statement

Domestic Travel Insurance

View the PDS for our domestic travel insurance policies:

Effective Date 15 March 2024
  • Australian Travel Plan
  • Cancellation and Additional Expenses Plan

 

View PDS
International Travel Insurance

View the PDS for our international travel insurance policies:

Effective Date 17 September 2024
  • Comprehensive Plan
  • Essentials Plan
  • Bare Essentials Plan
  • Annual Multi Trip Plan
View PDS

Previous Target Market Determination

Domestic Travel Insurance
Effective date: 19 August 2024

Target Market Determination (TMD) for:

  • Australian Travel Plan
  • Cancellation and Additional Expenses Plan

 

View TMD
International Travel Insurance
Effective date: 19 August 2024

Target Market Determination (TMD) for:

  • Comprehensive Plan
  • Essentials Plan
  • Bare Essentials Plan
  • Annual Multi Trip Plan
View TMD
Domestic Travel Insurance
Effective date: 15 March 2024

Target Market Determination (TMD) for:

  • Australian Travel Plan
  • Cancellation and Additional Expenses Plan

 

View TMD
International Travel Insurance
Effective date: 31 August 2022

Target Market Determination (TMD) for:

  • Comprehensive Plan
  • Essentials Plan
  • Bare Essentials Plan
  • Annual Multi Trip Plan
View TMD
Domestic Travel Insurance
Effective date: 14 November 2023

Target Market Determination (TMD) for:

  • Australian Travel Plan
  • Cancellation and Additional Expenses Plan

 

View TMD
Domestic Travel Insurance
Effective date: 10 November 2021

Target Market Determination (TMD) for:

  • Australian Travel Plan
  • Cancellation and Additional Expenses Plan

 

View TMD
International Travel Insurance
Effective date: 10 November 2021

Target Market Determination (TMD) for:

  • Comprehensive Plan
  • Essentials Plan
  • Bare Essentials Plan
  • Annual Multi Trip Plan
View TMD