Am I covered if my pre-booked activity or stay is cancelled?

• What's covered
• What is an Insured Event?
• How much am I covered for?
• What do I do if my pre-booked activity or accommodation is cancelled?
• What's not covered?

If something happens on your trip that is outside of your control, and the experience or accommodation you’ve booked and paid for is cancelled, our policies may help you reclaim your costs.

What is cover for cancellation expenses? 

Cancellation cover can provide a benefit for the value of unused, non-refundable expenses that you’ve already paid for your activity or accommodation, if your activity or accommodation is cancelled due to an insured event.

What is an Insured Event? 

We offer cover for 14 insured events, including if your pre-booked and pre-paid activity or accommodation is cancelled due to: 

• Death, sudden serious illness or serious injury to you, a member of your travelling party or a close relative;
• Severe weather, natural disaster, riot, strike, civil insurrection, or hijacking;
• Your passport, travel documents or credit cards are stolen, accidentally lost or damaged;
• A member of your travelling party is summoned to jury duty or to give evidence in a court of law;
• When you are unable to arrive at your departure point to start your trip due to a natural disaster causing road closures;
• You're unable to start your trip due to severe weather or natural disaster causing damage to your home or place of business within 72 hours of your trip departure date;
• You're attending the childbirth of your close relative, provided the conception occurs after you bought your policy.

How much am I covered for?

The most we will pay for all people on your policy combined, per trip, is specified on your Certificate of Insurance under 'Cancellation - chosen limit'

When does my cover start and end?

• You are covered for cancellation expenses from the issue date on your Certificate of Insurance
• Cover for cancellation expenses ends when you return to your home in Australia, or when the period of insurance ends, whichever happens first. 

Grab your nib travel insurance today.

What do I do if my pre-booked activity or accommodation is cancelled?

If your pre-booked activity or accommodation is cancelled:

• Re-arrange or cancel your bookings;
• Be sure to keep all itineraries, receipts, and reports (including medical reports) to support your claim;
• Make a claim online. 

What’s not covered

There are some things we won’t cover in the event of cancellation, including, but not limited to:

• We will not pay for any non-refundable costs for anyone not named on your policy.
• We will not pay more than the cancellation limit amount that you selected which appears on your Certificate of Insurance.
• In the case of Agent’s cancellation fees, we will not pay more than the limit outlined in the Schedule of benefits.
• We will not pay for any pre-paid snow sports arrangements unless you have purchased the Snow sports cover option and this option is shown on your Certificate of Insurance.
• You decline a reasonable alternative service or compensation offered by a carrier or other travel service provider. 

Cover is subject to the full terms, conditions, limitations and exclusions outlined in the PDS. Read your policy carefully and contact us if you have any queries.